Data deletion

Publicidad Insights · COGITIA S.L. Last updated: 4 October 2026. Versión en español.

Request deletion by email

Email privacy@cogitialabs.com from the email associated with your account. Identify the business and the Facebook Page, Instagram account or WhatsApp Business number concerned. Tell us whether you want the connection removed, specific information deleted or your panel access removed. Do not send your password, access tokens or patient information.

We verify that you can make the request and explain its scope. We respond within the applicable legal period, normally one month. If you contact a business through its account, that business is the controller of your information; contact it directly or ask us to help route your request.

A verified request may cover local access tokens, account identifiers, panel-user access and the messages, comments, media or other social information held by the service. We also check pending event copies rather than treating a cleared conversation as complete deletion. Information that must be retained under a legal obligation is identified and restricted to that purpose.

Revoke platform access

In Facebook, open Settings and find Business integrations or Apps and websites. Select Publicidad Insights and remove its access. Use the equivalent permission controls in the platform if you connected another account. This revokes platform access; in this release it does not automatically erase stored information from our service. Send the email request above as well.

Disconnect in the panel

Open Connections, choose the account and click Disconnect. This removes the local credential and account connection. Social history is retained until a verified deletion request is completed. There is no working “also delete history” option or automatic deletion callback in this release; we will update these instructions when those flows are available.

Already-delivered messages and published posts on Meta are managed separately through Meta's controls. Deletion here does not guarantee their deletion on the platform or the recipient's device.

Request status

We currently confirm and track requests by email. If a platform or an earlier integration gave you a code, include it in your email. The public status page explains this route; it does not simulate a completed deletion. See the privacy policy.